How Much Does Delivery Cost?
We offer a 100% free delivery service on all our hampers and gifts, Mon-Sat. All our hampers are hand packed and shipped individually in secure postal cartons. All orders come with a tracking facility, so you’ll know exactly when to expect your parcel.
Which Couriers Do You Use?
Our main courier is Royal Mail. We also use EVRI and DPD.
How Long Does Delivery Take?
We work closely with our couriers at all times to make sure your parcel is delivered as soon as possible, and in the best condition. Delivery usually takes 2-3 days from receipt of order, depending on what day/time your order was made. For weekend orders allow an additional day for delivery.
What Time Will My Package Arrive?
Normal delivery times are 7am to 4.30pm. However, parcel deliveries can take place as late as 6pm, especially during busy periods like Christmas, or during severe weather disruptions.
Can I Choose A Specific Delivery Date?
Yes, during the ordering process you can specify a preferred delivery date. However, we cannot guarantee delivery on exact days, but we do try our best to deliver on or close to your preferred date.
What Happens If There’s No One To Receive The Parcel?
If no one is at the address, Royal Mail will typically attempt delivery a second time the following day. If the second attempt also fails, the item is taken to the local Delivery Office (DO) for collection or redelivery.
Notification: The recipient receives a calling card with instructions on how to collect the item or request redelivery.
Collection: Unclaimed items are usually held at the local post office or delivery office for a limited period.
Redelivery: Recipients can often change delivery options (such as to a neighbor, safe place, or local post office) via the Royal Mail App or Track & Trace if the item is tracked.
Return: If the item remains unclaimed or the address is invalid, it is returned to the sender.
Royal Mail App:
Use the Royal Mail App to set a location for us to leave your parcel if you’re not going to be in. That way we will always have somewhere safe to leave your parcel at your delivery address. The location can be any secure, weatherproof area of the property, that is safe and easily accessible for us.
Where Do You Deliver To:
We deliver throughout the UK and Northern Island. We currently don’t deliver to the EU, or anywhere else outside the UK. We also don’t deliver to Channel Islands (Guernsey & Jersey), PO Box addresses, or BFPO addresses.
What If The Recipient Wants To Return The Parcel?
Kelvin Rush Gifts always try and provide a high level of service. But sometimes things do go wrong. You can contact out customer service team to discuss your concerns if you’re not completely satisfied with your hamper.
Perishable Items
If any of the following items are included in your order, we will not be able to offer you a refund, once your order has been delivered (this includes post and packaging):
3.1 Perishable food including cheese, fish, or meat.
3.2 Any bespoke hampers
Non-Perishable Items
If for any reason you are not satisfied with your purchase, please return it to us within 14 days from the order date. We will either offer you an exchange or a refund, providing the items are in a sound, saleable condition and have not been opened. You are responsible for the delivery cost of returning the goods back to us.
Damaged Or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photographic evidence. We will offer a replacement, refund, or partial refund where appropriate.
Missed Deliveries
It is the customer’s responsibility to ensure someone is available to receive the delivery.
We cannot offer refunds for:
• Missed deliveries.
• Incorrect delivery details provided at checkout.
Cancellations
Orders can only be cancelled before despatch has taken place. You must make a request no later that 13.00pm (GMT) the working day before your delivery date. To cancel your order please contact our customer service team via email: office@kelvinrushgifts.co.uk.