Kelvin Rush Gifts always try and provide a high level of service. But sometimes things do go wrong. You can contact out customer service team to discuss your concerns if you’re not completely satisfied with your hamper.
Perishable Items
If any of the following items are included in your order, we will not be able to offer you a refund, once your order has been delivered (this includes post and packaging):
3.1 Perishable food including cheese, fish, or meat.
3.2 Any bespoke hampers
Non-Perishable Items
If for any reason you are not satisfied with your purchase, please return it to us within 14 days from the order date. We will either offer you an exchange or a refund, providing the items are in a sound, saleable condition and have not been opened. You are responsible for the delivery cost of returning the goods back to us.
Damaged Or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photographic evidence. We will offer a replacement, refund, or partial refund where appropriate.
Missed Deliveries
It is the customer’s responsibility to ensure someone is available to receive the delivery.
We cannot offer refunds for:
• Missed deliveries.
• Incorrect delivery details provided at checkout.
Cancellations
Orders can only be cancelled before despatch has taken place. You must make a request no later that 13.00pm (GMT) the working day before your delivery date. To cancel your order please contact our customer service team via email: office@kelvinrushgifts.co.uk.