Who We Are
Kelvin Rush Gifts (“we”, “us”, “our”) operates this website and is the data controller responsible for your personal data.
Contact Details
Email: office@kelvinrushgifts.co.uk
Address: 14 Mill Street Greasbrough Rotherham S61 4ER
What Data We Collect
We may collect and process the following personal data:
• Name
• Billing and delivery address
• Email address
• Phone number
• Payment information (processed securely via third-party providers)
• Order history
• IP address and browsing data (via cookies)
How We Use Your Data
We use your data to:
• Process and deliver your orders
• Communicate about your order
• Provide customer support
• Improve our website and services
• Send marketing emails (only if you opt in)
Legal Basis for Processing
Under the UK GDPR, we rely on:
• Contract – to fulfil your order
• Legal obligation – for tax and accounting
• Legitimate interests – to improve our services
• Consent – for marketing communications
Sharing Your Data
We may share your data with:
• Delivery couriers
• Payment processors
• IT and website service providers
We only share what is necessary and ensure appropriate safeguards are in place.
International Transfers
If data is transferred outside the UK, we ensure appropriate safeguards (e.g. standard contractual clauses).
Data Retention
We retain your data only as long as necessary:
• Order data: up to 6 years (for legal/tax purposes)
• Marketing data: until you withdraw consent
Your Rights
Under data protection law, you have rights including:
• Access to your data
• Correction of inaccurate data
• Erasure (“right to be forgotten”)
• Restriction or objection to processing
• Data portability
You can exercise these rights by contacting us.
Cookies
We use cookies to improve your browsing experience.
See our Cookie Policy for more details.
Complaints
You can complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
Changes to This Policy
We may update this policy from time to time. Please check this page periodically.
Returns & Refund Policy
Kelvin Rush Gifts always try and provide a high level of service. But sometimes things do go wrong. You can contact out customer service team to discuss your concerns if you’re not completely satisfied with your hamper.
Perishable Items
If any of the following items are included in your order, we will not be able to offer you a refund, once your order has been delivered (this includes post and packaging):
3.1 Perishable food including cheese, fish, or meat.
3.2 Any bespoke hampers
Non-Perishable Items
If for any reason you are not satisfied with your purchase, please return it to us within 14 days from the order date. We will either offer you an exchange or a refund, providing the items are in a sound, saleable condition and have not been opened. You are responsible for the delivery cost of returning the goods back to us.
Damaged Or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photographic evidence. We will offer a replacement, refund, or partial refund where appropriate.
Cancellation
Orders can only be cancelled before despatch has taken place. You must make a request no later that 13.00pm (GMT) the working day before your delivery date. To cancel your order please contact our customer service team via email: customersevice@kelvinrushgifts.co.uk.
Missed Deliveries
It is the customer’s responsibility to ensure someone is available to receive the delivery.
We cannot offer refunds for:
• Missed deliveries.
• Incorrect delivery details provided at checkout.
Wine & Spirits
By purchasing alcohol from us, you confirm that you are aged 18 or over. We operate a Challenge 25 policy. Delivery drivers may request ID upon delivery. If suitable ID is not provided, the alcohol may not be delivered.
Contact Us
For any queries, please contact: office@kelvinrushgifts.co.uk.