1. COMPANY DETAILS
Kelvin Rush Gifts is a UK based company operating from:
14 Mill Street
Greasbrough
Rotherham
S61 4ER
2. ORDERS
All orders placed through our website, phone or email are subject to acceptance and availability. A contract is formed when we send you an order confirmation email. We reserve the right to refuse or cancel orders where necessary (e.g. pricing errors, stock issues, suspected fraud).
3. PRICING & PAYMENTS
All prices are in GBP (£) and include VAT where applicable. Delivery charges are calculated during the order process. Payment must be made in full at the time of ordering.We accept payment by Debit, Access, Mastercard, Visa, Amex, Switch, and Delta. We us Stripe and PayPal as our Payment Service Provider (PSP).
4. DELIVERY
We deliver within the UK using third-party couriers. Estimated delivery dates are not guaranteed. We are not liable for delays caused by couriers or circumstances beyond our control. It is the customer’s responsibility to ensure that accurate delivery details are given at the point of order. If no one is available to receive the hamper, the courier may leave it in a safe place or attempt redelivery.
5. PRODUCTS & SUBSTITUTIONS
We reserve the right to substitute items of equal or greater value where necessary. Our website images are for illustrative purposes only, and are not included in the gift, unless otherwise stated.
6. PERISHABLE GOODS & FRESH ITEMS
Our hampers may contain perishable food items. We recommend that hampers are opened promptly upon delivery and refrigerated where appropriate. We cannot accept responsibility for spoilage where delivery has been completed successfully, but the hamper is not promptly received or stored correctly.
7. WINE & SPIRITS
By purchasing alcohol from us, you confirm that you are aged 18 or over. We operate a Challenge 25 policy. Delivery drivers may request ID upon delivery. If suitable ID is not provided, the alcohol may not be delivered.
8. RETURNS & REFUND POLICY
Kelvin Rush Gifts always try and provide a high level of service. But sometimes things do go wrong. You can contact out customer service team to discuss your concerns if you’re not completely satisfied with your hamper.
8.1 Perishable Items
If any of the following items are included in your order, we will not be able to offer you a refund, once your order has been delivered (this includes post and packaging):
3.1 Perishable food including cheese, fish, or meat.
3.2 Any bespoke hampers
8.2 Non-Perishable Items
If for any reason you are not satisfied with your purchase, please return it to us within 14 days from the order date. We will either offer you an exchange or a refund, providing the items are in a sound, saleable condition and have not been opened. You are responsible for the delivery cost of returning the goods back to us.
8.3 Damaged Or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photographic evidence. We will offer a replacement, refund, or partial refund where appropriate.
9. MISSED DELIVERIES
It is the customer’s responsibility to ensure someone is available to receive the delivery.
We cannot offer refunds for:
• Missed deliveries.
• Incorrect delivery details provided at checkout.
10. CANCELLATION
Orders can only be cancelled before despatch has taken place. You must make a request no later that 13.00pm (GMT) the working day before your delivery date. To cancel your order please contact our customer service team via email: customersevice@kelvinrushgifts.co.uk.
11. ALLERGENS & DIETARY INFORMATION
Some products may contain allergens. Full allergen information is available upon request or on product packaging.
12. COPYRIGHT
All images, logos, and hamper descriptions are the property of Kelvin Rush Gifts. Any unauthorised use of these items is a copyright infringement. Please contact us if you want to sell our gifts on your website, social media platforms, or blogs.
13. MAKING AN ORDER
You can make an order via our website: www.kelvinrushgifts.co.uk, or via email: sales@kelvinrushgifts.co.uk
14. LIABILITY
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including under the Consumer Rights Act 2015 UK. Our liability is otherwise limited to the value of the order placed.
15. PRIVACY
We process personal data in accordance with our Privacy Policy and applicable data protection laws.
16. FORCE MAJEURE
We are not liable for failure to perform obligations due to events beyond our reasonable control (e.g. extreme weather, courier disruption, strikes, and the like).
17. GOVERNING LAW
These terms are governed by the laws of England and Wales.
18. PRIVACY POLICY
Who We Are
Kelvin Rush Gifts (“we”, “us”, “our”) operates this website and is the data controller responsible for your personal data.
Contact Details:
Email: office@kelvinrushgifts.co.uk
Address: 14 Mill Street Greasbrough Rotherham S61 4ER
What Data We Collect
We may collect and process the following personal data:
• Name
• Billing and delivery address
• Email address
• Phone number
• Payment information (processed securely via third-party providers)
• Order history
• IP address and browsing data (via cookies)
How We Use Your Data
We use your data to:
• Process and deliver your orders
• Communicate about your order
• Provide customer support
• Improve our website and services
• Send marketing emails (only if you opt in)
Legal Basis for Processing
Under the UK GDPR, we rely on:
• Contract – to fulfil your order
• Legal obligation – for tax and accounting
• Legitimate interests – to improve our services
• Consent – for marketing communications
Sharing Your Data
We may share your data with:
• Delivery couriers
• Payment processors
• IT and website service providers
We only share what is necessary and ensure appropriate safeguards are in place.
International Transfers
If data is transferred outside the UK, we ensure appropriate safeguards (e.g. standard contractual clauses).
Data Retention
We retain your data only as long as necessary:
• Order data: up to 6 years (for legal/tax purposes)
• Marketing data: until you withdraw consent
Your Rights
Under data protection law, you have rights including:
• Access to your data
• Correction of inaccurate data
• Erasure (“right to be forgotten”)
• Restriction or objection to processing
• Data portability
You can exercise these rights by contacting us.
Cookies
We use cookies to improve your browsing experience.
See our Cookie Policy for more details.
Complaints
You can complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
Changes to This Policy
We may update this policy from time to time. Please check this page periodically.
19. CONTACT US
For any queries, please contact: office@kelvinrushgifts.co.uk.